Pre-order new titles and reserve books for school events and author visits.

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Daydreams Bookshop

Last updated: 18-02-2026

1. Who We Are

Daydreams Bookshop is an independent bookshop based in Milngavie, Glasgow, United Kingdom.

For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), Daydreams Bookshop is the “data controller” of the personal information you provide to us.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: info@daydreamsbookshop.co.uk
Address: 33 Main Street, Milngavie, Glasgow, G62 6BY

2. What Information We Collect

We may collect and process the following personal information:

When you place an order:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order details
  • School-related information for book events (e.g. child’s name, class, school)

When you contact us:

  • Name
  • Email address
  • Any information you include in your message

When you subscribe to our newsletter:

  • Email address

Website usage data:

  • IP address
  • Browser type
  • Pages visited
  • Cookies (see section below)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Manage school book pre-orders and author events
  • Respond to enquiries
  • Send email newsletters (if you have opted in)
  • Improve our website and services
  • Comply with legal obligations

We only process your data where we have a lawful basis to do so, including:

  • Contract (to fulfil your order)
  • Consent (for marketing emails)
  • Legal obligation (e.g. accounting records)
  • Legitimate interest (running and improving our business)

4. School Pre-Orders

For school events and book fairs, we may collect information such as a child’s name, class, and school. This information is used solely for:

  • Identifying orders
  • Preparing signed or dedicated copies
  • Ensuring books are distributed correctly

We do not use children’s data for marketing purposes.

5. Payment Information

Payments are processed securely via third-party payment providers. Daydreams Bookshop does not store full card details on its servers.

6. Email Marketing

If you subscribe to our newsletter, we use a third-party email marketing provider (such as Brevo) to manage email communications.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

7. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • Payment processors
  • Website hosting providers
  • Email marketing platforms
  • Delivery partners

All third parties are required to process your data securely and lawfully.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting obligations
  • Resolve disputes

Marketing data is kept until you unsubscribe.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permissible)
  • Object to processing
  • Withdraw consent (for marketing)

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies

Our website uses cookies to:

  • Enable core site functionality
  • Process shopping baskets and checkout
  • Analyse website traffic
  • Improve user experience

You can control cookies through your browser settings.

11. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.